• Buying from our webshop

• PayPal

• Purchasing by telephone

• Our bank details

• VAT

• Product availablity

• Delivery

• Business Hours

• Holidays & Closures

• Terms & Conditions

• Buying from our Webshop

To purchase products from this site please go to the bottom of the product page or section for the specific product or range of products you need. There you will find a priced list of the various versions of the product/s available.

To purchase please just click on the    button at the end of the relevant product line. This will add the product to your Shopping Basket.

You may check your Shopping Basket at any time by clicking the icon at the top of the left side menu on every page of this site.

You may add and deduct quantities of the item/s you need at any time but don't forget to click on Update each time you do this.

To add more items to your basket either just click on the Continue Shopping button or go back to our site in another window.

Once you have completed your order please click on either the button (if you wish to use a credit or debit card and you do not have a PayPal account) or the button if you do have a PayPal account and wish to use it or a credit, debit card or bank account associated with it.

• PayPal (why we love it and why you should too!)

First of all please remember - it is usually unnecessary to have a PayPal account to buy from us - you can still usually pay by card in the normal way (see above). Having got that out of the way, here's why we love PayPal (and perhaps why you should too)...

Imagine a situation where your credit card has been stolen and used to place an order worth over £3600 without your knowledge. That is exactly what actually once happened to us in 2004. It was a fairly brutal lesson in card crime both for us and the real owner of that card.

As a result we took a long, hard look at all the online card processing companies and what they offer, especially in the area of card security.

That's why we use PayPal to process our customers' online orders because they are easily the most secure method available. Would you believe PayPal are the only debit/credit card processing company that takes the trouble to tie up the actual card you wish to use with its billing (card statement)? They call this their verification process. Hence it is almost impossible for someone who has stolen your card to use it via PayPal. This completely protects you and us against fraud.

Here's a short overview of how it works...    (Click here to go to PayPal for more details.)

• You may use your credit or debit card to place up to ten orders with sites, like ours, who use PayPal to process their payments.
• To continue to be able to place card-paid orders with sites using PayPal you would be invited to sign up for a PayPal account (very easy!).
• Once you have a verified PayPal account, you can enjoy even more secure transactions with us and many other sites using the credit/debit cards you have registered on your PayPal account, or you can pay with any balance you may have in your new PayPal bank account that they give you (yes, PayPal is much more than just a card processing company!).

Remember: when your card payments are processed by on other sites, most of them do not check properly that the card you are using is actually YOUR card. This means that your card could be being used by someone else fraudulently. It could also mean we could be inadvertently selling something to a criminal. That's why we only use PayPal. In our view, they are the only card processors who take security seriously. Click here to have a look at their website - we recommend you become a fully verified PayPal member - it really will make a growing number of your online transactions quicker and more secure.

You may also speak to PayPal on 08707 307 191.

Lastly, a word about corporate credit/debit cards and PayPal : Our experience suggests that PayPal do not much care for corporate cards. The reason for this is pretty clear - that that kind of card can more easily be misused or stolen. Therefore, if you are having trouble using your corporate card with us, please call us on 01747-830670 or email sales@solidstatesound.co.uk and we'll see if we can help you pay in another way.

• Purchasing by Telephone

Whilst we do have the facility to take payment by credit/debit cards over the phone, please note that, for security reasons, we prefer not to accept this form of payment by private individuals or commercial concerns, who should purchase via this website using PayPal (see above) which is the most secure payment method for both you, the customer, and us, the seller. The only reason we have the facility to take payments over the phone is so we may welcome the growing number of educational establishments, local authorities, government departments, charities and similar organizations who now have corporate credit/debit cards for the procurement of capital purchases. If you are one of these kinds of customer, we can supply you against an official order as usual (via email, fax or mail) and then invoice you, or else please call us with your card details and we can now process your orders using this method too.

• Our Bank Details

If you prefer, you may pay us by direct bank transfer from your bank to ours. In order to do this you will need to give your bank our bank details.  Please ask us for these.

Payment by bank transfer usually takes 2-4 working days to arrive in our account unless your bank is the same as ours, in which case it will normally take 2-4 hours. You may also pay cash (not a cheque) into our account over the counter into any Alliance & Leicester, Post Office, Halifax or Bank of Scotland branch and this will appear in our account immediately. Please ask us before doing this so we can advise you how to do so.

• VAT

All prices shown on this website show our prices both excluding and including VAT.

If you choose to purchase products from our webshop, the prices, as well as shipping costs, will all include VAT. All electronically generated invoicing from our webshop and via our merchant service, PayPal, will show pricing inclusive of VAT. If you are VAT registered, then naturally you may calculate the VAT element of our price and reclaim it in the normal way. However, if you require a formal VAT invoice showing VAT as separate element then please call us on 01747-830670 and we'll gladly send you a copy.

If you would like to purchase from outside the UK and the EC please contact us at sales@connectronics.uk.com with a list of your requirements. We will confirm pricing and shipping costs (your exact address is required please) and then finalize the transaction by sending you a PayPal email invoice (with no VAT charges), or else by sending you an email proforma invoice with our bank details so you may make a bank transfer to us.

• Product Availability

Normally all Bulk Cable & Connector products offered in this website are immediately available from stock. This means that they can usually be delivered within 1-3 working days, assuming your cleared payment has been received. Our Handmade leads are generally made to order, apart from the most popular types, of which we keep a few on the shelf. This means that delivery times of our handmade leads depend on current workload. It may take up to 5 days to deliver orders when we are very busy, but usually, under normal conditions, it takes us no more than 2-3 days. If you would like an accurate estimate of handmade leads delivery time, please call before placing your order.

Please ask us how long it would take us to deliver any Bulk Cable or Connector is out of stock (grayed out on its web page). This will vary depending on our own re-stocking cycle.

• Delivery

We deliver worldwide and we use the most appropriate courier service for each individual job depending on what we are sending you and where we are sending it to.

Our standard delivery charges to Mainland UK addresses are as follows...

£3.50 for purchases with a value of £0.01 to £9.99
£5 for purchases with a value of £10 to £24.99
£8.50 for purchases with a value of £25 to £44.99
£12 for purchases with a value of £45 or more

Remember - these charges include the actual cost of the packaging materials, the time it takes to administer, prepare and label your package, the carrier's cost (postage or courier fee), plus insurance. Pretty good value!

If you purchase through our webshop direct from this site then you should click on the button (above, left), and then on the SECURE CHECKOUT button to see how much your shipping charges are going to be. We believe them to be reasonable but if you wish to discuss any shipping costs you feel are unreasonable then please call us on 01747-830670.

Deliveries by courier to UK Highlands & Islands*: Our website is coded to calculate the appropriate delivery charge for a mainland UK address for any given order placed, even if you are placing the order from a UK Highlands & Islands address. If your parcel is small enough (e.g. one single small solid state sound recorder) then this can often be carried by Royal Mail services at no extra cost. However, if it is a larger parcel that we can only send by courier to a UK Highlands & Islands address, then we reserve the right to make a surcharge for this. In such cases we will email you a separate invoice for the appropriate amount and you may click on a link in that invoice to make the extra payment. Once this is received we will be able to deliver. [Summary: our UK Highlands & Islands address surcharge only applies to courier deliveries of larger parcels. Deliveries of smaller parcels to UK Highlands & Islands addresses by Royal Mail 1st Class and Royal Mail Special Delivery services will cost the same as for mainland UK addresses.]

*UK Highlands & Islands addresses include: Scottish Highlands, Northern Ireland, Scilly Isles, Isle of Man, Channel Isles, Scottish Islands, Isle of Wight.

Delivery to non-UK addresses: Our website is coded to calculate the appropriate delivery charge for a UK address for any given order placed, even if you are placing the order from outside the UK. If you require your order to be delivered to a non-UK address, then we reserve the right to make a surcharge for this. The amount will depend on where in the world you want us to make a delivery. In such cases we will email you a separate invoice for this amount and you may click on a link in that invoice to make the extra payment. Once this is received we will be able to deliver.

• Please note that, in many cases, small (lightweight) orders to many EC countries will not incur a surcharge if we send them by Royal Mail.

• Business Hours

We are an online business and so you may interact with us via our website and email 24 hours a day, 7 days a week, 365 days of the year!

Our office and warehouse is normally open every weekday for telephone enquiries or for advice on 01747 830670, as follows:

• Monday-Thursday : 1000-1445 and 1600-1800
• Friday : 1000-1400

The telephone will normally be answered during these times. However, when call traffic is heavy we sometimes cannot take every call. In such cases please email us at sales@solidstatesound.co.uk or call again. We always respond to email. Many thanks.

Being an online business we do not have a shop or showroom, nor do we have a collection point. All our orders are sent out by courier or Royal Mail.

• Holidays & Closures

Whilst our website remains open 365/24/7, the office and warehouse will closed on the following days: