Audio

Cable & Connector

Sales

sales@connectronics.uk.com

 

HELP

 

Business Hours

We are primarily an online business and so you may interact with us via our website and email 24 hours a day, 7 days a week, 365 days of the year.

 

Our office and warehouse is normally open every weekday as follows:

  • Monday-Thursday : 1000-1700

  • Friday : 1000-1400

We are a small web & email based family-run firm and, as such, we are often unable to take calls. Email is always best. Send us one to sales@solidstatesound.co.uk. We always respond to email and if complex advice is needed we will call you back if you include your number.

 

Being an online business we do not have a shop or showroom, nor do we have a collection point. All our orders are sent out by courier or Royal Mail.

 

Paying by Card

We accept all the major debit & credit cards online via our card processors, Paypal. All prepayment orders must be placed online. We do not accept cards over the phone.

 

Shipping & Delivery

We deliver worldwide and we use the most appropriate courier service for each individual job depending on what we are sending you and where we are sending it to.

  • For small-to-medium sized, low cost items (typically sub-150) that will fit in a postal sized padded bag, we normally use Royal Mail. Goods sent by this method usually arrive within 1-3 working days.

  • For larger packages we normally use DPD Couriers. The majority of UK mainland parcels sent in this way will arrive the next working day* and be fully insured by us against loss or damage in transit.

[*Interlink provide a One-Hour Time Window delivery service. This means you no longer have to wait in all day for a delivery because we will email you with the tracking number for your parcel and this will enable you to find out from their website within which hour your parcel will be delivered.]

Our standard delivery charges to MAINLAND UK addresses (see exceptions below) are as follows...


9.95 for purchases with a value of up to 500
FREE for all purchases with a value of 500.01 or more

Please remember...

  1. Our charges include the carrier's cost (postage or courier fee) plus insurance, as well as the cost of the packaging materials plus the time it takes to administer, prepare and label your package.

  2. Note especially that all our deliveries are insured. This is important because in our regular checks on what our competitors charge for delivery they are often using the cheapest and least secure methods of getting your order to you. And this can mean that if your order goes missing (or is damaged) in transit you may not be covered and/or the order will be delayed.

  3. In such cases it often takes a long time (days, sometimes weeks) to sort the problem out before you actually get the equipment you have paid for. We know this because customers who have been 'stung' before when buying elsewhere have told us.

  4. So, as with everything else in life, you get what you pay for. We believe our delivery charges represent excellent value because you get your order delivered and if it lost or damaged we normally send you another one immediately, with no quibbles, and then we make a claim and you don't have to do anything.  

That's why our delivery services are actually better than our competitors.

 

Deliveries by courier to UK Highlands & Islands*: Our website is coded to calculate the appropriate delivery charge for a mainland UK address for any given order placed, even if you are placing the order from a UK Highlands & Islands address. If your parcel is small enough (e.g. one single small solid state sound recorder) then this can often be carried by Royal Mail services at no extra cost. However, if it is a larger parcel that we can only send by courier to a UK Highlands & Islands address, then we reserve the right to make a surcharge for this. In such cases we will email you a separate invoice for the appropriate amount and you may click on a link in that invoice to make the extra payment. Once this is received we will be able to deliver. [Summary: our UK Highlands & Islands address surcharge only applies to courier deliveries of larger parcels. Deliveries of smaller parcels to UK Highlands & Islands addresses by Royal Mail 1st Class and Royal Mail Special Delivery services will cost the same as for mainland UK addresses.]

*UK Highlands & Islands addresses include: Scottish Highlands, Northern Ireland, Scilly Isles, Isle of Man, Channel Isles, Scottish Islands, Isle of Wight.

 

Delivery to non-UK addresses: Our website is coded to calculate the appropriate delivery charge for a UK address for any given order placed, even if you are placing the order from outside the UK. If you require your order to be delivered to a non-UK address, then we reserve the right to make a surcharge for this. The amount will depend on where in the world you want us to make a delivery. In such cases we will email you a separate invoice for this amount and you may click on a link in that invoice to make the extra payment. Once this is received we will be able to deliver.

 

Please note that, in many cases, small (lightweight) orders to many EC countries will not incur a surcharge if we send them by Royal Mail.

 

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